Citizen Charter
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Re-opening of Service Connection
Monday to Friday from 8:00 A M to 12:00 Noon and 1:00 PM to 4:00 PM
Step 1
- Applicant / Client: Files applicaiton for reopening of disconnection service connection
- Activity: Fills up application for reopening
- Requirements: Application for Reopening
- Accountable Person: Customer service assistant / Administrative service aide
- Duration: 5 minutes
Step 2
- Activity: Check in the database if there is unpaid balances for fees and charges, materials and water bills and computes balances, if any.
- Requirements: Name and account number of the concessionaire
- Accountable Person: Customer service assistant / Administrative service aide
- Duration: 10 minutes
Step 3
- Applicant / Client: waits to be called by the cashier or office collector for payments.
- Activity: Submits application for reopening with computation of balances, if any.
- Requirements: Application for reopening with computation of balances
- Accountable Person: Customer service assistant / Administrative service aide
- Duration: 3 minutes
Step 4
- Applicant / Client: Pays balances to the cashier or office collector
- Activity: Issues official receipt
- Requirements: Application for reopening
- Accountable Person: Office collector or Cashier
- Duration: 10 minutes
Step 5
- Applicant / Client: Returns the paid application for the reopening to the clerk processor
- Activity: Accepts paid application for reopening and Gives schedule for the reopening of service connection.
- Requirements: Paid application for reopening
- Accountable Person: Customer service assistant
- Duration: 3 minutes
Copyright 2016 NWD Naval Water District
Contact Nos.: (053)500-9031 (053)500-9916
The official website of
NAVAL WATER DISTRICT
Castin Street, Naval, Biliran 6560 Philippines
